Pages

Genetics Affects Survey Response

Genes are responsible for 45% of the variance in people’s response to surveys, according to a survey of more than 1,000 sets of twins. “There is a pretty strong genetic predisposition to not respond to surveys,” says lead researcher Lori Foster Thompson of North Carolina State. The paper, “Genetic underpinnings of survey response,” was co-authored [...]

Happiness Depends on Age

The New York Times reported on a Gallup Poll that found that people start out at age 18 feeling pretty good about themselves, and then, apparently, life begins to get challenging. They feel worse and worse until they hit 50. At that point, there is a sharp reversal, and people keep getting happier as they [...]

Interruption Response Depends on Age

Interruption Preferences

Retrovo, a seller of consumer electronics, publishes a report titled, “The Retrevo Gadgetology Report”. They found that almost half (49%) of those under 25 years old did not mind being interrupted during a meal with a text or electronic message, but only 27% of those over 25 felt that way. That means that [...]

Business to Business Data Management

The Wellesley Hills Group published a study about trends in Lead Generation. They found leads generated by companies fall into one of three categories, 25% were ready to be contacted by a salesperson, 50% of the leads need more “nurturing”, and 25% were not really qualified to be leads.

We want to help you with nurturing [...]

Smarter Selling

The Aberdeen Group published a report of survey results titled: “Sales Intelligence: Preparing for Smarter Selling”. They found that within Best-in-Class companies, an average 52% of sales representatives are currently achieving quota, as compared to a 26% average among Laggard organizations.

Best-in-Class companies see a 9% year-over-year reduction in time sales reps spend searching for relevant [...]

Business to Business Sales Leads

Marketo provided the inspiration for these tips. They propose a process for growing business to business sales leads.

1. Nurture. Lead nurturing is the process of using many channels including the mail, phone, web, email, and other channels to build relationships with qualified prospects who are not ready for sales efforts. Many leads are still in [...]

Restore Old Customers

Traditional customer re-activation strategies are struggling to deliver the results they once did. This has been fueled by cuts in consumer spending and communication channel fragmentation, forcing marketers to develop new approaches. A Target Marketing Magazine article told the stories of innovators who are leveraging customer data, analytical tools and new customer touchpoints to fuel [...]

Customer Data Best Practices

The Aberdeen Group published a report in December, 2009 that explored customer database practices to reveal how organizations are capturing, storing, analyzing and acting on customer data.

The Best Performing Organizations:

Currently achieve 163% mean class Return on Marketing Investment (ROMI); 9% average year over year growth in ROMI
51% year over year mean class growth in revenue

The [...]

Go Beyond Customer Segmentation and Explore Predictive Analytics Part 2

Direct Marketing Magazine shared some ideas about predictive analytics.

Predictive Analytics Road Map

To get the most out of customer segmentation analysis, organizations could create road maps incorporating the following steps:

Determine the Overall Business Objective. Get everyone on the same path and in agreement with what you want to accomplish, such as improving the yield on lead-generation [...]

Go Beyond Customer Segmentation and Explore Predictive Analytics Part 1

Direct Marketing Magazine shared some ideas about predictive analytics.

Personalize Customer Relationships

Segmentation is a way of grouping people or organizations with similar demographic profiles, attitudes, purchasing patterns, buying behaviors or other attributes. This helps to understand customers more thoroughly and thus market to them more effectively.

Many businesses use segmentation to recognize that customers have some unique [...]